by phone or mail.
Toll Free: 1-877-717-1900
Main Location: 479-717-1900
To report a lost or stolen debit card please call 1-800-383-8000
PO Box 6490
Springdale, AR 72766
We have recently changed who processes our debit card transactions. If you experience a “Declined” message when using your PIN for a purchase please have the merchant rerun your card as a “credit or signature based” transaction.
You will then need to call 1-800-992-3808 and follow the steps to re-PIN your card. The process will ask for you to verify information. After verification, you will select option 2 to enter a new PIN. The PIN entered needs to be the EXACT SAME PIN you had previously. If a different PIN is entered, your card will continue to decline PIN based transactions.